Help Desk
- How does online escrow work?
- How long does the escrow process take?
- How does Escrow.com protect me?
- When should I use Escrow.com?
- Are there any special issues to consider when dealing with intellectual property such as software or patents?
- How do I check the status of my transactions?
- How do I change transaction details and terms?
- How do Buyers or Sellers cancel transactions?
- Can I use your service for a real estate transaction?
- If I have any questions about the product, do I contact Escrow.com?
- Does Escrow.com assist in domain name transfer?
- Does Escrow.com provide services for all merchandise?
- Can I purchase a live animal through Escrow.com?
- Is the Seller required to transfer the domain to the Buyer's registrar?
- When are funds released to the Seller?
- What is the difference between Standard and Premier service?
- Can I transact a loan through Escrow.com?
- What is required to verify my identification?
- Why is my ID verification being rejected?
- What is Proof of Address?
- Why do I need to submit a Proof of Address in addition to my ID document?
- What does Proof of Address mean in terms of my transaction moving forward?
- What is a valid utility bill?
- Can I submit a screenshot?
- Can I submit a handwritten document showing my current address or company address?
- What if I don’t have a utility bill, banking statement, or tax document to show proof of address?
- If I am a business conducting an Escrow transaction, what do I need?
- What if I am not a primary or controlling member but have been asked to submit an Escrow transaction?
- How do I know my company is active?
- What are the best practices when submitting a Proof of Address as an individual?
- What are the best practices when submitting a Proof of Address for a company?
- Who is responsible for paying escrow fees to Escrow.com?
- Who is responsible for taxes, customs, and import fees?
- Are credit card transactions treated as cash advances or purchases?
- Where do I send my payment?
- As the Buyer, what happens to my money when I send it to Escrow.com?
- Who should the check or money order be made out to?
- How long does it take for Sellers to be paid?
- How long does it take to clear a PayPal payment?
- Who pays for currency conversion?
- What if I want to purchase the vehicle using financing?
- Does Escrow.com have restrictions to where they can send funds?
- Can I send multiple payments for one transaction?
- What happens if my payment results in a shortage?
- Why is there a delay in my payment?
- What is Plaid?
- Does Plaid charge me to connect my bank account?
- I can't log in to my bank account
- I paid but the money hasn’t left my account yet
- How quickly are incoming payments processed?
- How do sellers get paid?
- Does Escrow support wise payments?
Support Hours
Monday-Friday, 8am to 11pm, Pacific.
USA and Canada (Toll Free): 888-511-8600
Australia (Toll Free): 1300ESCROW (1300 372 769)
Other countries: +1-415-801-2270