Help Center
Lost? Search our knowledgebase.
Process
Purchase or sale, product or service, Escrow protects them all.
- How does online escrow work?
- How long does the escrow process take?
- How does Escrow.com protect me?
- When should I use Escrow.com?
- Are there any special issues to consider when dealing with intellectual property such as software or patents?
- How do I check the status of my transactions?
- How do I change transaction details and terms?
- How do Buyers or Sellers cancel transactions?
- Can I use your service for a real estate transaction?
- If I have any questions about the product, do I contact Escrow.com?
- Does Escrow.com assist in the domain name transfer?
- Does Escrow.com provide services for all merchandise?
- Can I do a transaction for a live animal?
- Is the Seller required to transfer the domain to the Buyer's registrar?
- What is IES International?
- What is the difference between IES International and IES?
- When are funds released by the Buyer?
Shipment
Purchase or sale, product or service, Escrow protects them all.
Payment
Purchase or sale, product or service, Escrow protects them all.
- How does online escrow work?
- Who is responsible for paying the escrow fees to Escrow.com?
- Who is responsible for taxes, customs, and import fees?
- What is the verification of "good funds" or "secured funds"?
- Are credit card transactions treated as cash advances or purchases?
- Where do I send my payment?
- As the Buyer, what happens to my money when I send it to Escrow.com?
- How does Escrow.com protect against fraud?
- What is Internet Escrow Services(IES)?
- Who do I make the check or money order out to?
- How long does it take for Sellers to be paid?
- What is the difference between Standard and Premier service?
- What is priority email support?
- How long does it take to clear a PayPal payment?
- Who pays for currency conversion rates?
- What if I want to purchase the vehicle using financing?
- Does Escrow.com have restrictions on where they can send funds?
- Can I send multiple payments for one transaction?
- Why does it take so long to process my payment?
Security
Purchase or sale, product or service, Escrow protects them all.
- Are international sales or purchases allowed?
- How does Escrow.com protect against fraud?
- Does Escrow.com have restrictions on where they can send funds?
- Why do you ask for my mother's maiden name?
- Are services offered through Escrow.com safe?
- Is it safe to give my credit card information?
- Where do I find your privacy policy?
- Is sending my personal information over the Internet safe?
Returns
Purchase or sale, product or service, Escrow protects them all.
Phone support
Monday-Friday, 8am to 11pm, Pacific.
888-511-8600 Toll-free (USA and Canada)
+1-415-801-2270 (International)
Email support
24 hours a day, 7 days a week
Get helpReady to get started?
Not sure if your transaction can be covered? Call our friendly support team on 888-511-8600 to find out