Prior to the agreement of terms by both parties, the Buyer or Seller can cancel the transaction by clicking the cancel button on the transaction detail screen.

After both parties have confirmed transaction details in the Agreement phase, either party may cancel the transaction, only if Escrow.com has not received the Buyer's funds, by sending an email request to support@escrow.com. After funds are secured, the cancellation of a transaction can only be done by Escrow.com after notifying both parties.