Email Support

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Phone Support

If you have a question or need immediate support, please use our live phone support. It is available Monday-Friday, 8am to 11pm, Pacific.

  • USA and Canada (Toll Free): 888-511-8600
  • Australia (Toll Free): 1300ESCROW (1300 372 769)
  • Other Countries: +1-415-801-2270

We are always ready to help you but because of regulatory rules, Escrow.com customer support is limited in what they can and cannot assist you with.

They can assist you with:

  • Verifying transaction status
  • Sending amendment forms
  • Explaining general escrow

They can assist you with the following items, but may not perform them on your behalf:

  • Entering tracking information
  • Accepting merchandise
  • Rejecting merchandise
  • Submitting a payment
  • Agreeing to terms
  • Sending a lost password

We are here to help - whether it's a technical question, a problem or a suggestion. Connect with us by phone or the email form provided for your convenience.

For quick answers, browse FAQ topics

Our office

To send us any mail correspondence, use the mailing address below:

Escrow.com 180 Montgomery St, Suite 650 San Francisco, CA 94104, USA