Email Support

Please login to if you would like to request help regarding your transaction, or if you would like to provide feedback regarding your experience with us. You may also send us an email at

Login to Contact Support

Phone Support

If you have a question or need immediate support, please use our live phone support. It is available Monday to Friday 8:00 a.m. to 4:00 p.m., Pacific Time.

  • USA and Canada (Toll Free): 888-511-8600
  • Australia (Toll Free): 1300ESCROW (1300 372 769)
  • Other Countries: +1-415-801-2270
For customer assistance beyond our phone support hours, please send us an email at instead. We will have one of our Email Support Representatives reach you at the soonest possible time.

We are always ready to help you but because of regulatory rules, customer support is limited in what they can and cannot assist you with.

They can assist you with:

  • Verifying transaction status
  • Sending amendment forms
  • Explaining general escrow

They can assist you with the following items, but may not perform them on your behalf:

  • Entering tracking information
  • Accepting merchandise
  • Rejecting merchandise
  • Submitting a payment
  • Agreeing to terms
  • Sending a lost password

We are here to help - whether it's a technical question, a problem or a suggestion. Connect with us by phone or the email form provided for your convenience.

For quick answers, browse FAQ topics

Our office

To send us any mail correspondence, use the mailing address below: 180 Montgomery St, Suite 650 San Francisco, CA 94104, USA