Email Support

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Phone Support

If you have a question or need immediate support, please use our live phone support. It is available Monday-Friday, 8am to 11pm, Pacific.

888-511-8600 Toll-free (USA and Canada) +1-415-801-2270 (International)

We are always ready to help you but because of regulatory rules, Escrow.com customer support is limited in what they can and cannot assist you with.

They can assist you with:

  • Verifying transaction status
  • Sending amendment forms
  • Explaining general escrow

They can assist you with the following items, but may not perform them on your behalf:

  • Entering tracking information
  • Accepting merchandise
  • Rejecting merchandise
  • Submitting a payment
  • Agreeing to terms
  • Entering or editing user profile information
  • Sending a lost password

We are here to help - whether it's a technical question, a problem or a suggestion. Connect with us by phone or the email form provided for your convenience.

For quick answers, browse FAQ topics

Our office

To send us any mail correspondence, use the mailing address below:

Escrow.com 180 Montgomery St, Suite 650 San Francisco, CA 94104, USA

Holiday Observance

Escrow.com's office will be closed in observance of the following holidays:

Sunday, January 1 New Year's Day
Monday, January 16 Birthday of Martin Luther King, Jr.
Monday, February 20 Washington's Birthday
Monday, May 29 Memorial Day
Tuesday, July 4 Independence Day
Monday, September 4 Labor Day
Saturday, November 11 Veterans Day
Thursday, November 23 Thanksgiving Holiday - Escrow.com support and transaction processing available, payments processing restricted by Bank Holiday
Monday, December 25 Christmas Holiday