United States
Internet Escrow Services, Inc. is licensed in the US holding a combination of escrow and money services business licenses. The jurisdictions we are licensed in can be found below.
| State | License Type | Regulator | License Number |
| Alabama | Money Transmitter | Alabama Securities Commission | 564 |
| Alaska | Money Transmitter | State of Alaska, Department of Commerce, Community, and Economic Development | 010125 |
| Arizona | Escrow | Arizona Department of Financial Institutions | EA 0908016 |
| Arkansas | Money Transmitter | Arkansas Securities Department | 113273 |
| California | Escrow | California Department of Financial Protection and Innovation | 9631867 |
| Colorado | Money Transmitter | Colorado Division of Banking | 500239 |
| Connecticut | Money Transmitter | Connecticut Department of Banking | MT-1370002 |
| Delaware | Money Transmitter | State of Delaware Office of the State Bank Commissioner | 025180 |
| District of Columbia | Money Transmitter | District of Columbia Department of Insurance, Securities and Banking | MTR1370002 |
| Florida | Money Transmitter | Florida Office of Financial Regulation | FT230000225 |
| Georgia | Money Transmitter | Georgia Department of Banking and Finance | 56015 |
| Hawaii | The state of Hawaii does not require a license. | ||
| Idaho | Escrow | Idaho Department of Finance | ESC 1050 |
| Illinois | Money Transmitter | Illinois Department of Financial and Professional Regulation | MT.0000289 |
| Indiana | The state of Indiana does not require a license. | ||
| Iowa | Money Transmitter | Iowa Division of Banking | 2017-0014 |
| Kansas | Money Transmitter | Kansas Office of the State Bank Commissioner | MT.0000076 |
| Kentucky | Money Transmitter | Kentucky Department of Financial Institutions | SC401842 |
| Louisiana | Money Transmitter | Louisiana Office of Financial Institutions | 1370002-1507910 |
| Maine | Money Transmitter | Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection | NMT1433046 |
| Maryland | Money Transmitter | Office of the Maryland Commissioner of Financial Regulation | 1370002 (Our Nationwide Multistate Licensing System (NMLS) Unique Identifier is 1370002. Consumers can verify our license information at https://nmlsconsumeraccess.org/.) |
| Massachusetts | The state of Massachusetts does not require a license. | ||
| Michigan | Money Transmitter | Michigan Department of Insurance and Financial Services | MT0020992 |
| Minnesota | Money Transmitter | Minnesota Department of Commerce | MN-MT-1370002 |
| Mississippi | Money Transmitter | Mississippi Department of Banking and Consumer Finance | 3502 |
| Missouri | Sale of Checks and Money Transmitter | Missouri Division of Finance | MO-24-8071 |
| Montana | Escrow | Montana Division of Banking and Financial Institutions | 1370002 |
| Nebraska | Money Transmitter | Nebraska Department of Banking & Finance | 1370002 |
| Nevada | Escrow | State of Nevada Department of Business and Industry Division of Mortgage Lending | 5364 |
| New Hampshire | Money Transmitter | State of New Hampshire Banking Department | 1370002MT |
| New Jersey | Money Transmitter | New Jersey Department of Banking and Insurance | L070667 |
| New Mexico | Escrow | New Mexico Financial Institutions Division | 00139 |
| New York | Licensed as a Money Transmitter by the Banking Department of the State of New York | New York State Department of Financial Services | MT 104879 |
| North Carolina | Money Transmitter | North Carolina Office of the Commissioner of Banks | 159691 |
| North Dakota | Money Transmitter | North Dakota Department of Financial Institutions | MT103183 |
| Ohio | Money Transmitter | Ohio Department of Commerce Division of Financial Institutions | OHMT125 |
| Oklahoma | Money Transmitter | Oklahoma Banking Department | OKDOB001 |
| Oregon | Escrow | Oregon Real Estate Agency | 201220510 |
| Pennsylvania | Money Transmitter | Pennsylvania Department of Banking and Securities | 66408 |
| Rhode Island | Currency Transmitter | State of Rhode Island Department of Business Regulation - Division of Banking | 20203934CT |
| South Carolina | Money Transmitter | Office of the Attorney General - Money Services Division | 1370002 |
| South Dakota | Money Transmitter | South Dakota Department of Labor and Regulation - Division of Banking | 1370002.MT |
| Tennessee | The state of Tennessee does not require a license. | ||
| Texas | Money Transmitter | Texas Department of Banking | 3087 |
| Utah | Money Transmitter | Utah Department of Financial Institutions | 220 |
| Vermont | Money Transmitter | Vermont Department of Financial Regulation - Banking Division | 100-113 |
| Virginia | Money Transmitter | Virginia Bureau of Financial Institutions | MO-348 |
| Washington | Escrow | Washington Department of Financial Institutions | 540-EA-91143 |
| West Virginia | Money Transmitter | West Virginia Division of Banking | WVMT-1370002 |
| Wisconsin | The state of Wisconsin does not require a license. | ||
| Wyoming | Money Transmitter | Wyoming Division of Banking | 7240 |
Making a Complaint Regarding Internet Escrow Services, Inc.
All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:
| Phone: | Escrow.com Customer Service 1-888-511-8600 |
| Write: | Escrow.com 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA. |
| Email: | support@escrow.com |
After first contacting Internet Escrow Services, Inc., if you still have an unresolved complaint regarding the company’s escrow services, residents of certain jurisdictions may also consider the following:
Alabama
| Regulatory Department | Alabama Securities Commission |
| Address/Mailing Address | Alabama Securities Commission, Enforcement Division, P.O. Box 304700 Montgomery, AL 36130-4700 |
| Telephone number: |
1-800-222-1253 (Toll Free) 334-242-2984 (Local) |
| Email Address: | asc@asc.alabama.gov |
| Website: | https://asc.alabama.gov/for-industry/enforcement/complaint-procedure/ |
Alaska
For Alaska Residents Only:
If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
| Regulatory Department | State of Alaska, Department of Commerce, Community, and Economic Development |
| Address/Mailing Address | State of Alaska, Department of Commerce, Community, and Economic Development, Division of Banking & Securities, 550 W 7th AVE, STE 1850, Anchorage, AK 99501 |
| Telephone number: |
907-269-8140 Toll Free: 888-925-2521 |
| Email Address: | dbsc@alaska.gov |
| Website: | https://www.commerce.alaska.gov/web/dbs/Home |
Arizona
| Regulatory Department | Arizona Department of Insurance and Financial Institutions |
| Address/Mailing Address | Arizona Department of Insurance and Financial Institutions, 100 N 15th Avenue, Suite 261, Phoenix, AZ 85007-2630 |
| Telephone number: | 602-364-3100 |
| Email Address: | financial.consumers@difi.az.gov |
| Website: | https://difi.az.gov/file-a-complaint |
Arkansas
| Regulatory Department | Arkansas Securities Department |
| Address/Mailing Address | Arkansas Securities Department, 1 Commerce Way, Suite 402, Little Rock, AR 72202 |
| Telephone number: | 501-324-9260 |
| Email Address: | ASDInfo@arkansas.gov |
| Website: | http://www.securities.arkansas.gov/page/364/money-services-how-to-file-a-complaint |
California
| Regulatory Department | California Department of Financial Protection and Innovation (DFPI) |
| Address/Mailing Address | California Department of Financial Protection and Innovation (DFPI), Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811 |
| Telephone number: |
916-327-7585 1-866-275-2677 |
| Email Address: | Ask.DFPI@dfpi.ca.gov |
| Website: | https://dfpi.ca.gov/file-a-complaint/ |
Colorado
Click here to read the Colorado customer notice.
| Regulatory Department | Colorado Division of Banking |
| Address/Mailing Address | Colorado Division of Banking, 1560 Broadway, Suite 1530, Denver, CO 80202 |
| Telephone number: | 303-894-7575 |
| Email Address: | DORA_BankingWebsite@state.co.us |
| Website: | https://banking.colorado.gov/consumers/file-a-complaint |
Connecticut
| Regulatory Department | Connecticut Department of Banking |
| Address/Mailing Address | Connecticut Department of Banking, Consumer Credit, 280 Trumbull Street, Hartford, CT 06103 |
| Telephone number: |
Telephone Direct: 860-240-8170 Toll-free: 1-800-831-7225 |
| Email Address: | banking.complaints@ct.gov |
| Website: | https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter |
Delaware
| Regulatory Department | State of Delaware Office of the State Bank Commissioner |
| Address/Mailing Address | State of Delaware Office of the State Bank Commissioner, 1110 Forrest Avenue, Dover, Delaware 19904 |
| Telephone number: |
302-739-4235 302-577-6722 |
| Email Address: | bankcommissioner@delaware.gov |
| Website: | https://banking.delaware.gov/consumer-complaints/ |
District of Columbia
| Regulatory Department | District of Columbia Department of Insurance, Securities and Banking |
| Address/Mailing Address | District of Columbia Department of Insurance, Securities and Banking, 1050 First St NE #801, Washington, DC 20002 |
| Telephone number: | 202-727-8000 |
| Email Address: | disbcomplaints@dc.gov |
| Website: | https://disb.dc.gov/service/file-complaint-or-report-fraud |
Florida
| Regulatory Department | Florida Office of Financial Regulation |
| Address/Mailing Address | Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399 |
| Telephone number: | 850-487-9687 |
| Website: | https://flofr.gov/enforcement/submit-a-complaint-or-tip |
Georgia
| Regulatory Department | Georgia Department of Banking and Finance |
| Address/Mailing Address | Georgia Department of Banking and Finance, Non-Depository Financial Institutions Division, 2990 Brandywine Road, Suite 200, Atlanta, GA 30341-5565 |
| Telephone number: | 770-986-1633 |
| Email Address: | reportissue@dbf.state.ga.us |
| Website: | https://dbf.georgia.gov/consumer-resources |
Idaho
| Regulatory Department | Idaho Department of Finance |
| Address/Mailing Address | Idaho Department of Finance, 11341 West Chinden Blvd., Building 4, Floor 3, Boise, ID 83714 |
| Telephone number: | 208-332-8000 |
| Website: | https://www.finance.idaho.gov/complaint-guidance/ |
Illinois
| Regulatory Department | Illinois Department of Financial and Professional Regulation |
| Address/Mailing Address | Illinois Department of Financial and Professional Regulation, Division of Banking / Financial Institutions, 555 W. Monroe Street, 5th Floor, Chicago, IL 60661 |
| Telephone number: | 217-785-2900 |
| Email Address: | FPR.DOBComplaint@illinois.gov |
| Website: | https://idfpr.illinois.gov/admin/dfi/dficomplaint.html |
Iowa
| Regulatory Department | Iowa Division of Banking |
| Address/Mailing Address | Iowa Division of Banking, 1963 Bell Ave, Suite 201, Des Moines, IA 50315 |
| Telephone number: | 515-281-4014 |
| Website: | https://idob.iowa.gov/how-do-i-file-complaint |
Kansas
| Regulatory Department | Kansas Office of the State Bank Commissioner |
| Address/Mailing Address | Kansas Office of the State Bank Commissioner, 700 SW Jackson St, Suite 300, Topeka, KS 66603 |
| Telephone number: |
Telephone Direct: 785-380-3939 Toll Free: 1-877-387-8523 |
| Email Address: | complaints@osbckansas.org |
| Website: | https://www.osbckansas.org/consumers/file-a-complaint/ |
Kentucky
| Regulatory Department | Kentucky Department of Financial Institutions |
| Address/Mailing Address | Kentucky Department of Financial Institutions, Non-Depository Division, 500 Mero Street, 2SW19 Frankfort, Kentucky 40601 |
| Telephone number: |
502-563-3390 Toll Free: 800-223-2579 |
| Email Address: | kfi@ky.org |
| Website: | https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347 |
Louisiana
| Regulatory Department | Louisiana Office of Financial Institutions |
| Address/Mailing Address | Louisiana Office of Financial Institutions, Non-Depository Division, 8660 United Plaza Blvd, 2nd Floor, Baton Rouge, LA 70804-7024 |
| Telephone number: | 225-925-4660 |
| Email Address: | complaints@ofi.la.gov |
| Website: | https://ofi.la.gov/non-depository/non-depository-complaints/ |
Maine
Maine customers may contact the Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection with questions or complaints about Internet Escrow Service, Inc's money transmission services.
| Regulatory Department | Department of Professional & Financial Regulation |
| Address/Mailing Address | Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection, 35 State House Station, Augusta, Maine 04333 |
| Telephone number: |
800-332-8529 (toll free in Maine) 207-624-8527 |
| Website: | https://www.maine.gov/pfr/consumercredit/complaint.htm |
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201.
Click to download Consumer Complaint Form (English) or Formulario de Queja (Spanish).
| Regulatory Department | Office of Financial Regulation |
| Address/Mailing Address | Office of Financial Regulation, 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201 |
| Telephone number: |
410-230-6100 Toll Free: 888-784-0136 |
| Email Address: | cru.complaints@maryland.gov |
| Website: | https://labor.maryland.gov/finance/consumers/comphow.shtml |
Massachusetts
| Regulatory Department | Massachusetts Division of Banks |
| Address/Mailing Address | Massachusetts Division of Banks, Non-Depository Institution Supervision, One Federal St Suite 710, Boston, MA 02110, United States |
| Telephone number: | 617-956-1500 |
| Email Address: | dobconsumer.assistance@mass.gov |
| Website: | https://www.mass.gov/consumer-complaints |
Michigan
| Regulatory Department | Department of Insurance and Financial Services |
| Address/Mailing Address | Department of Insurance and Financial Services, Consumer Finance Section, Office of Consumer Services, PO Box 30220, Lansing, MI 48909-7720 |
| Telephone number: | 877-999-6442 |
| Email Address: | difscomplaints@michigan.gov |
| Website: | https://www.michigan.gov/difs/consumers/complaint |
Minnesota
| Regulatory Department | Department of Commerce |
| Address/Mailing Address | Department of Commerce, Financial Institutions Division, 85 7th Place East, Suite 280, St. Paul, MN 55101 |
| Telephone number: |
651-539-1600 800-657-3602 |
| Email Address: | consumer.protection@state.mn.us |
| Website: | https://mn.gov/commerce/consumer/file-a-complaint/ |
Mississippi
| Regulatory Department | Mississippi Department of Banking and Consumer Finance |
| Address/Mailing Address | Mississippi Department of Banking and Consumer Finance, P.O. Box 12129, Jackson, MS 39236-2129 |
| Telephone number: | 601-321-6901 |
| Email Address: | banking@dbcf.ms.gov |
| Website: | https://dbcf.ms.gov/complaint-form/ |
Missouri
| Regulatory Department | Missouri Division of Finance |
| Address/Mailing Address | Missouri Division of Finance, 301 W. High St., Jefferson City, MO 65102 |
| Telephone number: | 573-751-3242 |
| Email Address: | finance@dof.mo.gov |
| Website: | https://finance.mo.gov/consumers/consumer_complaint.php |
Montana
| Regulatory Department | Montana Division of Banking and Financial Institutions |
| Address/Mailing Address | Montana Division of Banking and Financial Institutions, PO Box 200546, Helena, MT 59620-0546 |
| Telephone number: | 406-841-2920 |
| Email Address: | banking@mt.gov |
| Website: | https://banking.mt.gov/Consumer_Info/Home |
Nebraska
| Regulatory Department | Nebraska Department of Banking & Finance |
| Address/Mailing Address | Nebraska Department of Banking & Finance, PO Box 95006, Lincoln, NE 68509 |
| Telephone number: |
Telephone Direct: 402-471-2171 Toll Free: 877-471-3445 |
| Email Address: | dob.complaints@nebraska.gov |
| Website: | https://ndbf.nebraska.gov/consumers/complaints |
Nevada
| Regulatory Department | Nevada Department of Business and Industry |
| Address/Mailing Address | Nevada Department of Business and Industry, Division of Mortgage Lending, 3300 W Sahara Avenue, Suite 250, Las Vegas, NV 89102 |
| Telephone number: | 702 486 0782 |
| Email Address: | mldinfo@mld.nv.gov |
| Website: | https://mld.nv.gov/Consumer/Submit_a_Complaint/ |
New Hampshire
| Regulatory Department | State of NH Banking Department |
| Address/Mailing Address | State of NH Banking Department, Consumer Credit Division, 53 Regional Drive, Suite 200, Concord NH 03301 |
| Telephone number: | 603-271-3561 |
| Email Address: | legal@banking.nh.gov |
| Website: | https://www.banking.nh.gov/consumer-assistance/consumer-complaints |
New Jersey
| Regulatory Department | Licensing Services Bureau |
| Address/Mailing Address | Licensing Services Bureau, N.J. Dept. of Banking & Insurance, Consumer Inquiry and Response Center, PO Box 471, Trenton, NJ 08625-0471 |
| Telephone number: | 609-292-7272 |
| Email Address: | bliconline@dobi.nj.gov |
| Website: | https://www.nj.gov/dobi/consumer.htm |
New Mexico
| Regulatory Department | New Mexico Financial Institutions Division |
| Address/Mailing Address | New Mexico Financial Institutions Division, P.O. Box 25101, Santa Fe, NM 87504 |
| Telephone number: | 505-476-4885 |
| Website: | https://www.rld.nm.gov/financial-institutions/file-a-complaint/ |
New York
| Regulatory Department | New York State Department of Financial Services |
| Address/Mailing Address | New York State Department of Financial Services, One State Street, New York, NY 10004-1511 |
| Telephone number: | 800-342-3736 |
| Email Address: | consumers@dfs.ny.gov |
| Website: | https://www.dfs.ny.gov/complaint |
North Carolina
| Regulatory Department | North Carolina Office of the Commissioner of Banks |
| Address/Mailing Address | North Carolina Office of the Commissioner of Banks, 4309 Mail Service Center, Raleigh, NC 27699-4309 |
| Telephone number: | 919-733-3016 |
| Website: | https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information |
North Dakota
| Regulatory Department | ND Dept. of Financial Institutions |
| Address/Mailing Address | ND Dept. of Financial Institutions, Consumer Division, 1200 Memorial Highway, Bismarck, ND 58504 |
| Telephone number: | 855-411-2372 |
| Email Address: | dfi@nd.gov |
| Website: | https://www.nd.gov/dfi/file-complaint |
Ohio
| Regulatory Department | Ohio Department of Commerce Division of Financial Institutions |
| Address/Mailing Address | Ohio Department of Commerce Division of Financial Institutions, 77 South High Street, 21st Floor, Columbus, OH 43215 |
| Telephone number: | 614-728-8400 |
| Email Address: | webdfi-oca@com.state.oh.us |
| Website: | https://com.ohio.gov/request-and-file/file-a-complaint/file-a-complaint-fi |
Oklahoma
| Regulatory Department | Oklahoma Banking Department |
| Address/Mailing Address | Oklahoma Banking Department, 2900 North Lincoln Boulevard, Oklahoma City, Oklahoma 73105 |
| Telephone number: | 405-521-2782 |
| Website: | https://oklahoma.gov/banking/complaints/money-transmission-company-complaints.html |
Oregon
| Regulatory Department | Oregon Real Estate Agency |
| Address/Mailing Address | Oregon Real Estate Agency, 530 Center Street NE Ste 100, Salem, OR 97301 |
| Telephone number: | 503-378-4170 |
| Email Address: | orea.info@rea.oregon.gov |
| Website: | https://www.oregon.gov/rea/complaints-consumer/Pages/complaint-process.aspx |
Pennsylvania
| Regulatory Department | The Pennsylvania Department of Banking and Securities Non-Depository Licensing Office |
| Address/Mailing Address | The Pennsylvania Department of Banking and Securities Non-Depository Licensing Office, Market Square Plaza, 17 N. Second Street, Suite 1300, Harrisburg, PA 17101 |
| Telephone number: | 1-800-722-2657 |
| Website: | https://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx |
Rhode Island
| Regulatory Department | State of Rhode Island Department of Business Regulation |
| Address/Mailing Address | State of Rhode Island Department of Business Regulation, Division of Banking, 1511 Pontiac Avenue, Bldg. 68-1, Cranston, Rhode Island 02920 |
| Telephone number: | 401-462-9503 |
| Email Address: | DBR.BankInquiry@dbr.ri.gov |
| Website: | https://dbr.ri.gov/insurance-banking-securities-and-charitable-organizations/banking/consumers |
South Carolina
| Regulatory Department | Office of the Attorney General |
| Address/Mailing Address | Office of the Attorney General, Money Services Division, PO Box 11549, Columbia, SC 29211-1549 |
| Telephone number: | 803-734-1221 |
| Email Address: | msb@scag.gov |
| Website: | https://www.scag.gov/inside-the-office/legal-services-division/money-services/ |
South Dakota
South Dakota customers can contact the Division with questions or complaints about the money transmission services of Internet Escrow Services, Inc.
| Regulatory Department | South Dakota Division of Banking |
| Address/Mailing Address | South Dakota Division of Banking, 1714 Lincoln Ave, Suite 2, Pierre, SD 57501 |
| Telephone number: | 605-773-3421 |
| Email Address: | banking@state.sd.us |
| Website: | https://dlr.sd.gov/banking/consumers/information_for_consumers.aspx#file-complaint |
Texas
| Regulatory Department | Texas Department of Banking |
| Address/Mailing Address | Texas Department of Banking, 2601 N. Lamar Blvd, Austin, TX 78705 |
| Telephone number: |
512-475-1300 Toll Free: 877-276-5554 |
| Email Address: | msb@dob.texas.gov |
| Website: | https://www.dob.texas.gov/money-services-businesses/how-file-complaint |
Utah
| Regulatory Department | Utah Department of Financial Institutions |
| Address/Mailing Address | Utah Department of Financial Institutions, P.O. Box 146800, SLC, UT 84114-6800 |
| Telephone number: | 801-538-8830 |
| Email Address: | complaints.dfi@utah.gov |
| Website: | https://dfi.utah.gov/resources/helpful-links/file-a-complaint/ |
Vermont
If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, you can submit a complaint to the State of Vermont Department of Financial Regulation using the Vermont Banking Consumer Complaint Form.
Click here to review and submit the Vermont Banking Consumer Complaint Form.
| Regulatory Department | Vermont Department of Financial Regulation |
| Address/Mailing Address | Vermont Department of Financial Regulation, Banking Division, 89 Main Street, 2nd Floor, Montpelier, VT 05620-3101 |
| Telephone number: | 802-828-3307 |
| Email Address: | dfr.bnkconsumer@vermont.gov |
| Website: | https://dfr.vermont.gov/consumers/file-complaint/banking |
Virginia
| Regulatory Department | Bureau of Financial Institutions |
| Address/Mailing Address | Bureau of Financial Institutions, State Corporation Commission, 1300 East Main Street, Suite 800, Post Office Box 640, Richmond, Virginia 23218-0640 |
| Telephone number: | 804-371-9657 |
| Email Address: | bfiquestions@scc.virginia.gov |
| Website: | https://www.scc.virginia.gov/pages/File-a-Financial-Complaint |
Washington
| Regulatory Department | Washington Department of Financial Institutions |
| Address/Mailing Address | Washington Department of Financial Institutions, PO Box 41200, Olympia, WA 98504-1200 |
| Telephone number: |
360-902-8700 Toll Free: 1-877-RING DFI (746-4334) |
| Email Address: | CSEnforceComplaints@dfi.wa.gov |
| Website: | https://dfi.wa.gov/complaints/money-services |
West Virginia
| Regulatory Department | West Virginia Division of Financial Institutions |
| Address/Mailing Address | West Virginia Division of Financial Institutions, 900 Pennsylvania Avenue, Suite 306, Charleston, WV 25302 |
| Telephone number: | 304-558-2294 |
| Website: | https://dfi.wv.gov/consumers/complaints/Pages/default.aspx |
Wyoming
| Regulatory Department | Department of Audit |
| Address/Mailing Address | Department of Audit, Division of Banking, Hathaway Building, 2300 Capital Ave. 2nd Floor, Cheyenne, WY 82002 |
| Telephone number: | 307-777-7797 |
| Email Address: | wyomingbankingdivision@wyo.gov |
| Website: | http://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint |
Australia
Payments Australia Pty Ltd trading as escrow.com (ACN: 166 996 685, ABN: 68 166 996 685) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Payments Australia Pty Ltd has registered office at Level 37, 225 George Street, Sydney, NSW 2000 Australia and holds an Australian Financial Service (“AFS”) licence number 501215.
Making a Complaint Regarding Payments Australia Pty Ltd
If you have a complaint about any of our products or services please contact us by:
| Phone: | 1300 372 769, Tuesday - Saturday (between 8am and 4pm, Australian Eastern Standard Time) |
| Write: | Level 37, 225 George Street, Sydney, NSW 2000, Australia |
| Email: | support@escrow.com |
Our staff will aim to resolve your complaint as quickly as possible and will acknowledge your complaint promptly. We will investigate the complaint and if necessary, decide upon appropriate action. You are entitled to refer your matter to the Australian Financial Complaints Authority at any time. You just need to advise us and we will facilitate the referral free of charge. The Australian Financial Complaints Authority can be contacted directly as follows:
| Address | GPO Box 3, Melbourne, VIC, 3001 |
| Phone | 1800 931 678 |
| info@afca.org.au | |
| Online | www.afca.org.au |
This service is provided to you free of charge.
Canada
Canadian Payments Inc., trading as Escrow.com, is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the Escrow.com service in the United States and elsewhere). Canadian Payments Inc. has a registered office at Suite 428, 800 West Pender Street, Vancouver BC V6C1J8 Canada and is regulated by the following authorities in Canada:
| Regulator | Registration Type | Registration Number | Verification Link |
| FINTRAC | Money Services Business (MSB) | M23461013 | FINTRAC MSB Registry |
| Revenu Québec | Money Services Business (MSB) | 12737 | Revenu Québec MSB Register |
| Bank of Canada | Payment Service Provider (PSP) | NA | Bank of Canada Registry of PSP |
Making a Complaint Regarding Canadian Payments Inc.
Customers may wish to directly submit a complaint and Escrow.com can resolve this internally. Direct submissions can be made by contacting us by telephone on 1-888-511-8600 or by email at support@escrow.com.