United States
Internet Escrow Services, Inc. is fully licensed and accredited as an escrow company. Escrow.com through Internet Escrow Services, Inc. is the provider of online escrow services.
Government agencies perform regular audits of independently licensed escrow companies. The audit examinations serve to protect public funds, determine safety and soundness of operations and determine compliance with escrow statutes and regulations. Internet Escrow Services, Inc. has a registered office at 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA.
Internet Escrow Services, Inc. is licensed in the following US jurisdictions.
| State | License Type | Regulator | License Number |
| Alabama | Money Transmitter | Alabama Securities Commission | 564 |
| Alaska | Money Transmitter | State of Alaska, Department of Commerce, Community, and Economic Development | 010125 |
| Arizona | Escrow | Arizona Department of Financial Institutions | EA 0908016 |
| Arkansas | Money Transmitter | Arkansas Securities Department | 113273 |
| California | Escrow | California Department of Financial Protection and Innovation | 9631867 |
| Colorado | Money Transmitter | Colorado Division of Banking | 500239 |
| Connecticut | Money Transmitter | Connecticut Department of Banking | MT-1370002 |
| Delaware | Money Transmitter | State of Delaware Office of the State Bank Commissioner | 25180 |
| District of Columbia | Money Transmitter | District of Columbia Department of Insurance, Securities and Banking | MTR1370002 |
| Florida | Money Transmitter | Florida Office of Financial Regulation | FT230000225 |
| Georgia | Seller of Payment Instruments | Georgia Department of Banking and Finance | 56015 |
| Idaho | Escrow | Idaho Department of Finance | ESC 1050 |
| Illinois | Money Transmitter | Illinois Department of Financial and Professional Regulation | MT.0000289 |
| Indiana | The state of Indiana does not require a license. | ||
| Iowa | Money Transmitter | Iowa Division of Banking | 2017-0014 |
| Kansas | Money Transmitter | Kansas Office of the State Bank Commissioner | MT.0000076 |
| Kentucky | Money Transmitter | Kentucky Department of Financial Institutions | SC401842 |
| Louisiana | Money Transmitter | Louisiana Office of Financial Institutions | 1370002-1507910 |
| Maine | Money Transmitter | Maine Department of Professional & Financial Regulation | NMT1433046 |
| Maryland | Money Transmitter | Office of the Maryland Commissioner of Financial Regulation | 1370002 |
| Massachusetts | The state of Massachusetts does not require a license. | ||
| Michigan | Money Transmitter | Michigan Department of Insurance and Financial Services | MT0020992 |
| Minnesota | Money Transmitter | Minnesota Department of Commerce | MN-MT-1370002 |
| Mississippi | Money Transmitter | Mississippi Department of Banking and Consumer Finance | 3502 |
| Missouri | Sale of Checks and Money Transmitter | Missouri Division of Finance | MO-21-8071 |
| Montana | Escrow | Montana Division of Banking and Financial Institutions | 1370002 |
| Nebraska | Money Transmitter | Nebraska Department of Banking & Finance | 1370002 |
| New Hampshire | Money Transmitter | State of New Hampshire Banking Department | 21980-MT |
| New Jersey | Money Transmitter | New Jersey Department of Banking and Insurance | L070667 |
| New Mexico | Escrow | New Mexico Financial Institutions Division | 00139 |
| North Carolina | Money Transmitter | North Carolina Office of the Commissioner of Banks | 159691 |
| North Dakota | Money Transmitter | North Dakota Department of Financial Institutions | MT103183 |
| Ohio | Money Transmitter | Ohio Department of Commerce Division of Financial Institutions | OHMT125 |
| Oklahoma | Money Transmitter | Oklahoma Banking Department | OKDOB001 |
| Oregon | Escrow | Oregon Real Estate Agency | 201220510 |
| Pennsylvania | Money Transmitter | Pennsylvania Department of Banking and Securities | 64408 |
| Rhode Island | Electronic Money Transfer | State of Rhode Island Department of Business Regulation - Division of Banking | 20173541MT |
| South Carolina | Money Transmitter | Office of the Attorney General - Money Services Division | 1370002 |
| South Dakota | Money Transmitter | South Dakota Department of Labor and Regulation - Division of Banking | MT.2134 |
| Tennessee | The state of Tennessee does not require a license. | ||
| Texas | Money Transmitter | Texas Department of Banking | 3087 |
| Utah | Escrow | Utah Department of Financial Institutions | 1370002 |
| Vermont | Money Transmitter | Vermont Department of Financial Regulation - Banking Division | 100-113 |
| Virginia | Money Transmitter | Virginia Bureau of Financial Institutions | MO-348 |
| Washington | Escrow | Washington Department of Financial Institutions | 540-EA-91143 |
| West Virginia | Money Transmitter | West Virginia Division of Banking | WVMT-1370002 |
| Wisconsin | The state of Wisconsin does not require a license. | ||
| Wyoming | Money Transmitter | Wyoming Division of Banking | 7240 |
Making a Complaint Regarding Internet Escrow Services, Inc.
All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:
| Phone: | Escrow.com Customer Service 1-888-511-8600 |
| Write: | Escrow.com 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA. |
| Email: | support@escrow.com |
After first contacting Internet Escrow Services, Inc., if you still have an unresolved complaint regarding the company’s escrow services, residents of certain jurisdictions may also consider the following:
Alaska
For Alaska Residents Only:
If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here
Formal complaint forms may be submitted via:
| Fax: | 907-465-1230 |
| Email: | msb_licensing@alaska.gov |
| By mail: | Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 |
If you have any questions regarding formal complaints, please call 907-465-2521.
Colorado
Click here to read the Colorado customer notice.
| Online: | https://www.colorado.gov/pacific/dora/division-banking |
| Telephone: | 303-894-7575 |
| By mail: | Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 |
Illinois
| Online: | http://www.idfpr.com/ |
| Telephone Number: | 888-473-4858 |
| International Telephone Number: | 312-281-0341 |
| By mail: | Illinois Department of Financial and Professional Regulation 100 West Randolph, 9th Floor Chicago, IL 60601 |
Texas
| Online: | http://www.dob.texas.gov/ |
| Telephone: | 512-475-1300 |
| Toll Free: | 877-276-5554 |
| By mail: | Texas Department of Banking 2601 N. Lamar Boulevard Austin, Texas 78705 |
Washington
| Online: | http://www.dfi.wa.gov/ |
| Main Phone Number: | 360-902-8700 |
| Toll Free: | 1-877-RING DFI (746-4334) |
| By mail: | Washington State Department of Financial Institutions PO Box 41200 Olympia WA 98504-1200 |
Australia
Payments Australia Pty Ltd trading as escrow.com (ACN: 166 996 685, ABN: 68 166 996 685) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Payments Australia Pty Ltd has registered office at Level 37, 225 George Street, Sydney, NSW 2000 Australia and holds an Australian Financial Service (“AFS”) licence number 501215.
Making a Complaint Regarding Payments Australia Pty Ltd
If you have a complaint about any of our products or services please contact us by:
| Phone: | 1300 372 769, Tuesday - Saturday (between 8am and 4pm, Australian Eastern Standard Time) |
| Write: | Level 37, 225 George Street, Sydney, NSW 2000, Australia |
| Email: | support@escrow.com |
Our staff will aim to resolve your complaint as quickly as possible and will acknowledge your complaint promptly. We will investigate the complaint and if necessary, decide upon appropriate action. You are entitled to refer your matter to the Australian Financial Complaints Authority at any time. You just need to advise us and we will facilitate the referral free of charge. The Australian Financial Complaints Authority can be contacted directly as follows:
| Address | GPO Box 3, Melbourne, VIC, 3001 |
| Phone | 1800 931 678 |
| info@afca.org.au | |
| Online | www.afca.org.au |
This service is provided to you free of charge.
Canada
Canadian Payments Inc. trading as escrow.com (Licensee number: 904468) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Canadian Payments Inc. has registered office at 1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4 and is regulated by Autorité des Marchés Financiers.
Making a Complaint Regarding Canadian Payments Inc.
Customers may wish to directly submit a complaint and Escrow.com can resolve this internally. Direct submissions can be made by contacting us by telephone on 1-888-511-8600 or by email at support@escrow.com.
For customers who are still dissatisfied after Escrow.com has made an attempt to resolve complaints internally, a written complaint can be filed in writing at the following address:
| Registrant’s name | Canadian Payments Inc. |
| Address | 1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4, Canada |
| Phone | 1-888-511-8600 |
| support@escrow.com |
Written complaints must be submitted on a Complaints Form.
If after you have submitted a written complaint to us and we still have not resolved it to your satisfaction, you may request for your complaint to be transferred to Autorité des Marchés Financiers. In order to have your complaint transferred, you will need to complete a Transfer Form and send this back to us. Once we have received your Transfer Form, we will then send a copy of your complaint file to Autorité des Marchés Financiers.