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What if there is a disagreement during the transaction? What is dispute resolution?

A Dispute is initiated when the Buyer returns merchandise to the Seller and the Seller rejects the merchandise.

If a Dispute is raised during a transaction, all parties involved in the transaction will be advised to exercise a 14-day Negotiation Period, or they can contact a third-party arbitrator to solve the dispute. We recommend using arbitrators from the American Arbitration Association, JAMS Arbitration, or

For more information about Dispute Resolution see General Escrow Instructions Section 10.

If there are any additional concerns, contact our customer support department via email at or chat support when they are online.

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