In the event you receive damaged merchandise, the receiver (Buyer or Seller) should first log onto Escrow.com and mark the merchandise as "received" and then "reject." Next, the receiver must immediately report the damage to the shipping company and to the sender. This is because some shipping companies have a time restriction within which such a claim can be filed for compensation. The two parties must promptly establish the proper procedure for filing a claim and submit all available proof. If the merchandise was insured, and a claim filed within the required time frame, the compensation may include the shipping cost. Escrow.com will continue to protect the funds in escrow while this is resolved. Please be aware that the receiver of damaged merchandise should not re-ship the item as this will, in most cases, void the ability to file a shipping claim.