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How can I be certain that identification documents uploaded are kept safe?

At and at all licensed online money transmission services it is required by Anti Money Laundering (AML) legislation that certain documents are obtained to verify the identity of the account holder.

We know that how we collect, hold, and protect your information is important to you, and we value your trust. That's why protecting your information and being clear about what we do with it is a vital part of our relationship with you. We want you to know that we keep your electronic records on our systems in a manner in line with regulatory and industry standards.

Our security safeguards include but are not limited to:


Documents submitted via the Account Verification portal are encrypted for transmission and storage. This is also the reason that we do not accept verification documents via email.

Access Control

Access to your documents is tightly restricted to a dedicated customer verification team, whose access is logged and monitored. Other staff members are able to see that your account has been verified, but do not have access to view documents that you have submitted.

Network and Physical Security

When you transact with us on the internet via our website or mobile apps we encrypt data sent from your computer to our systems. We have firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems. We also have protection in our buildings against unauthorised access such as alarms, cameras and guards.

Destroying data when no longer required

Where practical, we keep information only for as long as required, to meet legal requirements and our account verification needs.

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