Why is my transaction complete but the funds are not released? What does pending verification mean?
When a Buyer marks a transaction as accepted or the inspection period times out, the transaction status shows as complete. However, funds are still in escrow until the transaction is closed.
Escrow.com starts reviewing completed transactions during our business hours. Our escrow team reviews the transaction information for security issues and tracking and then prepares the transaction for closing.
Escrow.com typically disburses funds the same or next business day. Things that may delay this release are:
- The Buyer or Seller did not participate in the closing of the transaction
- The transaction was funded by credit card or PayPal. Department of Financial Protection and Innovation regulations require funds from these sources to be in our trust account before we can pay the seller, typically 3 business days from the date the payment was approved
- The domain does not appear to have transferred or has private registration
- The merchandise is shipped to an address other than the one Escrow.com provided
All funds are held in a non-interest trust account; Escrow.com is motivated to release funds promptly.
Please contact us with any questions.