Why is my ID verification being rejected?

Common reasons why your ID verification is being rejected:

• Document quality
• Documents in black and white (color copies required)
• Documents under another name
• Documents are expired (e.g., expired ID)
• Detail mismatch (e.g., provided address does not match the address on the document)
• Documents are invalid (e.g., document is not on the list of acceptable documents)
• Proof of Address Document only includes P.O. Box address

If there are any issues, please contact our customer support department through phone support, email at support@escrow.com, or chat support when they are online.