Making a Complaint Regarding Internet Escrow Services, Inc.

All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:

After first contacting Internet Escrow Services, Inc., if you still have an unresolved complaint regarding the company’s escrow services, residents of certain jurisdictions may also consider the following:

Alaska

For Alaska Residents Only:

If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Colorado

Click here to read the Colorado customer notice.

Illinois

Maine

Maine customers may contact the Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection with questions or complaints about Internet Escrow Service, Inc's money transmission services.

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201.

Click to download Consumer Complaint Form (English) or Formulario de Queja (Spanish).

New York

South Dakota

South Dakota customers can contact the Division with questions or complaints about the money transmission services of Internet Escrow Services, Inc.

Texas

Vermont

If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, you can submit a complaint to the State of Vermont Department of Financial Regulation using the Vermont Banking Consumer Complaint Form.

Click here to review and submit the Vermont Banking Consumer Complaint Form.

Washington

Making a Complaint Regarding Payments Australia Pty Ltd

If you have a complaint about any of our products or services please contact us by:

Our staff will aim to resolve your complaint as quickly as possible and will acknowledge your complaint promptly. We will investigate the complaint and if necessary, decide upon appropriate action. You are entitled to refer your matter to the Australian Financial Complaints Authority at any time. You just need to advise us and we will facilitate the referral free of charge. The Australian Financial Complaints Authority can be contacted directly as follows:

This service is provided to you free of charge.

Making a Complaint Regarding Canadian Payments Inc.

Customers may wish to directly submit a complaint and Escrow.com can resolve this internally. Direct submissions can be made by contacting us by telephone on 1-888-511-8600 or by email at support@escrow.com.

For customers who are still dissatisfied after Escrow.com has made an attempt to resolve complaints internally, a written complaint can be filed in writing at the following address:

Written complaints must be submitted on a Complaints Form.

If after you have submitted a written complaint to us and we still have not resolved it to your satisfaction, you may request for your complaint to be transferred to Autorité des Marchés Financiers. In order to have your complaint transferred, you will need to complete a Transfer Form and send this back to us. Once we have received your Transfer Form, we will then send a copy of your complaint file to Autorité des Marchés Financiers.