Internet Escrow Services, Inc. is licensed in the US holding a combination of escrow and money services business licenses. The jurisdictions we are licensed in can be found below."
|Alabama Securities Commission
|State of Alaska, Department of Commerce, Community, and Economic Development
|Arizona Department of Financial Institutions
|Arkansas Securities Department
|California Department of Financial Protection and Innovation
|Colorado Division of Banking
|Connecticut Department of Banking
|State of Delaware Office of the State Bank Commissioner
|District of Columbia
|District of Columbia Department of Insurance, Securities and Banking
|Florida Office of Financial Regulation
|Seller of Payment Instruments
|Georgia Department of Banking and Finance
|The state of Hawaii does not require a license.
|Idaho Department of Finance
|Illinois Department of Financial and Professional Regulation
|The state of Indiana does not require a license.
|Iowa Division of Banking
|Kansas Office of the State Bank Commissioner
|Kentucky Department of Financial Institutions
|Louisiana Office of Financial Institutions
|Maine Department of Professional & Financial Regulation
|Office of the Maryland Commissioner of Financial Regulation
|1370002 (Our Nationwide Multistate Licensing System (NMLS) Unique Identifier is 1370002. Consumers can verify our license information at https://nmlsconsumeraccess.org/.)
|The state of Massachusetts does not require a license.
|Michigan Department of Insurance and Financial Services
|Minnesota Department of Commerce
|Mississippi Department of Banking and Consumer Finance
|Sale of Checks and Money Transmitter
|Missouri Division of Finance
|Montana Division of Banking and Financial Institutions
|Nebraska Department of Banking & Finance
|State of Nevada Department of Business and Industry Division of Mortgage Lending
|State of New Hampshire Banking Department
|New Jersey Department of Banking and Insurance
|New Mexico Financial Institutions Division
|Licensed as a Money Transmitter by the Banking Department of the State of New York
|New York State Department of Financial Services
|North Carolina Office of the Commissioner of Banks
|North Dakota Department of Financial Institutions
|Ohio Department of Commerce Division of Financial Institutions
|Oklahoma Banking Department
|Oregon Real Estate Agency
|State of Rhode Island Department of Business Regulation - Division of Banking
|Office of the Attorney General - Money Services Division
|South Dakota Department of Labor and Regulation - Division of Banking
|The state of Tennessee does not require a license.
|Texas Department of Banking
|Utah Department of Financial Institutions
|Vermont Department of Financial Regulation - Banking Division
|Virginia Bureau of Financial Institutions
|Washington Department of Financial Institutions
|West Virginia Division of Banking
|The state of Wisconsin does not require a license.
|Wyoming Division of Banking
Making a Complaint Regarding Internet Escrow Services, Inc.
All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:
|Escrow.com Customer Service 1-888-511-8600
|Escrow.com 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA.
After first contacting Internet Escrow Services, Inc., if you still have an unresolved complaint regarding the company’s escrow services, residents of certain jurisdictions may also consider the following:
For Alaska Residents Only:
If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at firstname.lastname@example.org or call Nine Zero Seven Four Six Five Two Five Two One
Click here to read the Colorado customer notice.
|Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
|International Telephone Number:
|Illinois Department of Financial and Professional Regulation 100 West Randolph, 9th Floor Chicago, IL 60601
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201.
|410-333-3866 (Mark your fax to the attention of the Consumer Services Unit)
|DLFRComplaints-LABOR@maryland.gov (Please include your letter/complaint form with any and all relevant documentation)
|The Commissioner of Financial Regulation for the State of Maryland 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201, Attention: Consumer Services Unit
|Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257
|Texas Department of Banking 2601 N. Lamar Boulevard Austin, Texas 78705
|Main Phone Number:
|1-877-RING DFI (746-4334)
|Washington State Department of Financial Institutions PO Box 41200 Olympia WA 98504-1200
Payments Australia Pty Ltd trading as escrow.com (ACN: 166 996 685, ABN: 68 166 996 685) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Payments Australia Pty Ltd has registered office at Level 37, 225 George Street, Sydney, NSW 2000 Australia and holds an Australian Financial Service (“AFS”) licence number 501215.
Making a Complaint Regarding Payments Australia Pty Ltd
If you have a complaint about any of our products or services please contact us by:
|1300 372 769, Tuesday - Saturday (between 8am and 4pm, Australian Eastern Standard Time)
|Level 37, 225 George Street, Sydney, NSW 2000, Australia
Our staff will aim to resolve your complaint as quickly as possible and will acknowledge your complaint promptly. We will investigate the complaint and if necessary, decide upon appropriate action. You are entitled to refer your matter to the Australian Financial Complaints Authority at any time. You just need to advise us and we will facilitate the referral free of charge. The Australian Financial Complaints Authority can be contacted directly as follows:
|GPO Box 3, Melbourne, VIC, 3001
|1800 931 678
This service is provided to you free of charge.
Canadian Payments Inc. trading as escrow.com (Licensee number: 904468) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Canadian Payments Inc. has registered office at 1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4 and is regulated by Autorité des Marchés Financiers.
Making a Complaint Regarding Canadian Payments Inc.
Customers may wish to directly submit a complaint and Escrow.com can resolve this internally. Direct submissions can be made by contacting us by telephone on 1-888-511-8600 or by email at email@example.com.
For customers who are still dissatisfied after Escrow.com has made an attempt to resolve complaints internally, a written complaint can be filed in writing at the following address:
|Canadian Payments Inc.
|1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4, Canada
Written complaints must be submitted on a Complaints Form.
If after you have submitted a written complaint to us and we still have not resolved it to your satisfaction, you may request for your complaint to be transferred to Autorité des Marchés Financiers. In order to have your complaint transferred, you will need to complete a Transfer Form and send this back to us. Once we have received your Transfer Form, we will then send a copy of your complaint file to Autorité des Marchés Financiers.