Escrow.com’s Know Your Customer (KYC) program ensures the safety of all transactions by confirming customer identity through documentation collection. This helps prevent fraud, money laundering and the financing of terrorism.

Similar to the identity process you go through when opening a bank account, identity verification is a requirement that ensures safe and secure online transactions for all users.

How do I verify my identity on Escrow.com?

You can verify your identity on Escrow.com by visiting the Verify Your Identity page. On this page you must confirm your personal details and address. Then you must upload a valid government-issued ID and a proof of address document such as a recent utility bill or bank statement.

What do I need to verify my identity on Escrow.com?

You will be required to provide the following documents and specify the details of these documents on the Verify Your Identity page:

  • Proof of Identity document
  • Proof of Address document

If you wish to verify the identity on a company account, you must provide the above documents in addition to proof of company registration. Click here for more details.

Acceptable Proof of Identity documents:

You must upload a colored scan of a valid government-issued photo ID which includes your full name, date of birth, signature and date of issue. This may include:

  • Passport
  • Driver's License
  • National ID card
  • Tax ID
  • Proof of Age ID
  • Professional License ID
  • State ID
  • Voter's ID
  • Postal ID
  • Government-issued Health Cards
  • Other IDs - as long as it is government-issued and has your name, photo, date of birth, and signature and its date of issue.

Acceptable Proof of Address documents:

You must upload a colored scan of a document showing your full name and full address. This may include:

  • Bank Statement (issued within the last 3 months)
  • Utility Bills (issued within the last three months)
  • Income Tax Return Form (issued within the last year)
  • Residence ID/Permit
  • Notarized Leasing Agreement/Contract (issued within the last year)
  • Passbook (issued within the last year only)
  • A valid government-issued ID as long as it has your name, photo, date of birth, and signature and its date of issue, and it is not the same with the ID you submitted as your Proof of Identity

Document requirements

  • Documents such as passports and licenses should not be expired.
  • Document details must not be handwritten.
  • Documents must not be altered or edited in any way.
  • Documents should be a colored image scan or colored digital photo with a high-quality resolution. Photocopies and black and white scans/photos are not acceptable.
  • Do not crop, adjust image colors, or alter the file in any way.
  • Image dimensions must be at least 500 x 300 pixels (minimum).
  • If you are submitting an ID card, submit its front and back parts.
  • Files must be in the format JPEG, PNG, GIF or PDF, and by less than 10MB in size.
  • If you are submitting a document which is it is an e-bill or e-bank statement, the PDF copy should not be password-protected.
  • Submission of fake, or altered documents will result in account closure and may lead to legal actions.

How long does my account take to become verified?

Once you have confirmed your personal details and submitted your documents, our team will review your submission within 2 business days and notify you of the outcome by email. If your submission does not meet the requirements, you will receive instructions by email to resubmit.