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Why is my ID verification being rejected?

Common reasons why your ID verification is being rejected:

  • Document quality
  • Documents in black and white (color copies required)
  • Documents under another name
  • Documents are expired (e.g., expired ID)
  • Detail mismatch (e.g., provided address does not match the address on the document)
  • Documents are invalid (e.g., document is not on the list of acceptable documents)
  • Proof of Address Document only includes P.O. Box address

If there are any issues, please contact our customer support department through phone support, email at, or chat support when they are online.