Escrow.com Adds New Agents in Customer Support
Escrow.com's growing Customer Service team adds five additional langugages to support increasing international transactions
San Francisco, California, July 21st 2016 - Escrow.com’s team has grown rapidly in the first half of 2016, with the launch of new international offices and expansion of Customer Service, Engineering and Payments Management teams. From July 2016, an additional three new agents will be joining the Customer Service team to assist customers in completing their high value transactions online.
New members of Escrow.com’s expanded Customer Support team
With Tania, Jennifer and Rukshaar joining the team Escrow.com now offers support in five additional languages -- Russian, Spanish, Hindi, Punjabi and Korean.
“Our international Customer Service team, which is lead by Customer Service Manager Brian Tharp, allows us to offer extended hours and multilingual support, as well as our new Domain Concierge Service” said Jackson Elsegood, General Manager.
Expanding support hours and languages has been a priority since Escrow.com CEO Matt Barrie annouced an objective of 24 hour, 7 day support in 25 languages at NamesCon 2016 in January. Since the annoucement, new telephone and chat support teams have been created across four international offices around the world to provide 24-hour support on the phone and on site. Since January the Escrow.com’s Customer Support team has responded to over 10,000 onsite chats and over 15,000 phone calls, helping its users complete their transactions on without the risk of fraud or chargeback.
Escrow.com is the leading provider of secure online payments and online transaction management for consumers and businesses on the Internet, having safely processed over US$2.9 billion in transactions. Founded by Fidelity in 1999, Escrow.com reduces the risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to buyer and seller instructions. Escrow.com is a subsidiary of ten-time Webby Award winning Freelancer.com, the world’s largest freelancing and crowdsourcing marketplace by number of users and jobs posted. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN.
For more information, please contact:
|Vice President, International
|+54 911 32 60 07 30