File a Complaint

All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:

Phone: Customer Service 1-888-511-8600
Write: 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA.

If you would like to contact your jurisdiction to file a complaint please see the details below:

Alaska Customers:

Telephone: 1-888-925-2521 or 907-465-2521
By mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

Colorado Customers:

Click here to read the Colorado customer notice.

Telephone: 303-894-7575
By mail: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202

Illinois Customers:

Telephone Number: 888-473-4858
International Telephone Number: 312-281-0341
By mail: Illinois Department of Financial and Professional Regulation 100 West Randolph, 9th Floor Chicago, IL 60601

Texas Customers:

If you are a Texas resident and still has not resolved your complaint regarding the company's money transmission activity, please direct your complaint to:

Telephone: 512-475-1300
Toll Free: 877-276-5554
By mail: Texas Department of Banking 2601 N. Lamar Boulevard Austin, Texas 78705

Washington Customers:

Main Phone Number: 360-902-8700
Toll Free: 1-877-RING DFI (746-4334)
By mail: Washington State Department of Financial Institutions PO Box 41200 Olympia WA 98504-1200