When the Buyer clicks on the reject button during the inspection period, Escrow.com will e-mail the Seller that the Buyer has rejected the merchandise.

The Buyer has 10 days to ship the merchandise to the Seller's address after they reject the merchandise. The Buyer is responsible for paying the escrow fee, return shipping costs, and insurance costs upon rejection. The same method of shipping must be used for return shipment that was used to deliver the merchandise.

After the Buyer has shipped the merchandise, they must sign in to Escrow.com and enter the shipping company and tracking information. Escrow.com will e-mail the Seller indicating that the merchandise has been shipped. The e-mail will include all shipping information to allow both parties to track the return shipment.

Upon delivery of the shipment, the Seller must accept or reject the returned merchandise within 5 days or the inspection period will automatically expire.

If the Seller clicks the accept button during the inspection period, or fails to accept or reject during the inspection period, the Seller will have accepted the returned merchandise.

On return, Escrow.com will reimburse the Buyer the Purchase Amount less escrow and original shipping fees. Escrow.com will pay the original shipping fee to the Seller. The Buyer is responsible for return shipping fees.

Escrow.com will pay the purchase amount less the escrow fee. Upon completion of the disbursements, escrow is closed, and the transaction is over.

If the Seller rejects the merchandise during the return inspection period of 5 days, Escrow.com will e-mail the Buyer indicating the Seller's decision to reject the returned merchandise.

A dispute can happen in one of two situations: 1) the returned merchandise is not in the condition it was when it was originally shipped, and 2) the Buyer and Seller have a disagreement over who should pay charges related to insuring shipment.

Escrow.com will hold the funds in escrow until the dispute is resolved. The money will be paid to the all parties, escrow is closed, and the transaction is over.