Prior to agreement of terms by both parties, the Buyer or Seller can cancel the transaction by clicking the cancel button on the transaction detail screen. Once both parties have confirmed transaction details in the Agreement phase, either party may cancel the transaction, only if Buyer has not delivered payment, by sending an email request to support@escrow.com. After funds are secured, the cancellation of a transaction can only be done by Escrow.com after notifying both parties.

The Buyer may reject the transaction during the Inspection Period after receiving the items, but the Buyer is still responsible for shipping the merchandise back to the Seller, and for paying any escrow fees.

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